At Pasda Flowers, we take great pride in the quality, craftsmanship, and freshness of our products. Due to the perishable and regulated nature of cannabis flower and related products, we have established the following policy regarding returns, exchanges, and refunds.

1. Final Sale Policy

Due to state regulations and safety standards, all cannabis sales are final. We cannot accept returns or exchanges on opened or used products, including:

• Raw cannabis flower, pre-rolls, and concentrates
  
• Edibles, topicals, and tinctures
  
• Open accessories or hardware
  

2. Damaged, Defective, or Incorrect Items

If you received a product that is damaged, defective (e.g., a malfunctioning vape cart), or incorrect, we are here to help make it right.

• Notification Window: Please notify us within 48 hours of receipt or delivery.
  
• Proof Required: Email us at pasdaflowers@gmail.com with a clear photo/video of the issue, and a brief description of the defect or damage.
  
• Resolution: Approved claims will be eligible for a replacement product, store credit, or a refund to your original payment method at our discretion.
  

3. Order Cancellations

• Delivery Orders: Orders can be canceled free of charge up until the time they are packed or dispatched for delivery. Once an order is out for delivery, it cannot be canceled.
  

4. Unclaimed Orders

Orders placed for local delivery or pickup that are refused, unreachable, or unclaimed within 24 hours will be canceled, and a restock fee may apply depending on local delivery policies.

5. Contact Us

Have questions about your order or need assistance with a defect claim?

• Email: pasdaflowers@gmail.com
  
• Hours: 12PM - 8PM 
• Monday - Saturday 

A Return and Refund policy usually consists of:

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details